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Agentic workflows need product & design thinking

Published 9 September 2026 · Source dated 6 September 2026

A new piece on enterprise AI agents argues that reliable agentic workflows are a product-design problem, not just an engineering one. That's a real opening for designers to own agent UX and review-step design.

A recent industry piece argues that shipping a reliable AI agent at work is a product-design problem as much as an engineering one - it needs workflow design, review checkpoints, and monitoring, not just a model plugged into an API. - For junior designers, that's an opening: agent UX (how a human reviews, corrects or approves an agent's output) is still mostly unsolved. - Don't rush to buy an "AI agent" course before you understand this workflow-design angle. - Treat agents as a new UI surface you're designing for, not just a backend feature.

Coach

pick one repetitive task in your own workflow and sketch what a human-in-the-loop review step for an agent doing that task would actually look like.

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